1. Introduction
Welcome to FIXplanet. We are committed to protecting your personal data and respecting your privacy. This Data Protection & Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Apple device repair services.
Important: By using FIXplanet's services, you consent to the data practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
- Contact Information: Name, phone number, email address, and service location address
- Device Information: Device type, model, serial number, IMEI, and issue description
- Service Details: Service history, repair records, warranty information
- Payment Information: Payment method details (processed securely through third-party payment processors)
- Communication Records: Messages, calls, and correspondence related to our services
2.2 Automatically Collected Information
- Website Usage Data: IP address, browser type, device information, pages visited
- Cookies: We use cookies to enhance your browsing experience (see Section 9)
- Location Data: Approximate location for service delivery purposes (with your consent)
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide and complete device repair services at your location
- Communication: To contact you about service appointments, updates, and confirmations
- Quality Assurance: To maintain service records and warranty information
- Payment Processing: To process payments and prevent fraud
- Customer Support: To respond to inquiries and resolve issues
- Marketing: To send promotional offers and updates (only with your consent)
- Legal Compliance: To comply with legal obligations and enforce our terms
- Service Improvement: To analyze usage patterns and improve our services
4. Legal Basis for Processing (GDPR Compliance)
We process your personal data under the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our service agreement with you
- Consent: You have given explicit consent for specific processing activities
- Legitimate Interests: Processing is necessary for our legitimate business interests
- Legal Obligation: Processing is required to comply with Indian and international laws
5. Data Sharing and Disclosure
5.1 We Share Your Information With:
- Service Partners: Authorized technicians and parts suppliers who assist in service delivery
- Payment Processors: Secure third-party payment gateways for transaction processing
- Communication Tools: WhatsApp, email, and SMS service providers for customer communication
- Analytics Providers: Google Analytics and similar services for website improvement
- Legal Authorities: When required by law or to protect our legal rights
5.2 We Do NOT:
- Sell your personal information to third parties
- Share your data with unauthorized parties
- Use your device data for purposes other than service delivery
- Access personal files, photos, or data on your device without explicit permission
6. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal data on a need-to-know basis
- Secure Infrastructure: Hosting on secure, compliant servers
- Regular Audits: Periodic security assessments and updates
- Staff Training: All team members are trained on data protection practices
- Physical Security: Secure storage of devices during repair process
Your Responsibility: Please ensure you backup your device data and remove sensitive information before service. We are not responsible for data loss during repair, though we take all precautions to prevent it.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services and support
- Honor warranty commitments (typically 12 months)
- Comply with legal and tax requirements (minimum 7 years for financial records)
- Resolve disputes and enforce our agreements
After the retention period, we securely delete or anonymize your personal data.
8. Your Data Protection Rights
Under data protection laws, you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restriction: Request limitation on how we use your data
- Right to Object: Object to processing of your data for certain purposes
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details in Section 12.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve user experience and website functionality
- Deliver relevant advertisements (if applicable)
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected data from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via:
- Email notification to registered users
- Website banner announcement
- Updated "Last Updated" date at the top of this page
Continued use of our services after changes constitutes acceptance of the updated policy.
13. International Data Transfers
Your data may be transferred and stored on servers located outside India. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.
14. Compliance and Certifications
FIXplanet complies with:
- Information Technology Act, 2000 (India)
- GDPR (General Data Protection Regulation) - For EU customers
- Google Ads Privacy Requirements
- Industry Best Practices for data security and privacy