Service Delivery & Doorstep Policy

Overview

FIXplanet provides convenient doorstep repair services for Apple devices across Bangalore. Unlike traditional shipping-based services, we come to your location with all necessary tools and parts to complete repairs on-site, saving you time and hassle.

1. Service Areas in Bangalore

1.1 Primary Service Areas (FREE Doorstep Visit)

We provide same-day doorstep service in the following areas:

1.2 Extended Service Areas

We also serve these areas (subject to availability):

• Bellandur & Marathahalli
• Jayanagar & Banashankari
• Malleshwaram & Rajajinagar
• Yelahanka & Hebbal
• Bommanahalli & Begur

Note: Extended areas may require minimum service value or small travel charge. Please check when booking.

1.3 Outside Our Service Area?

If your location is outside our standard service area:

• Option 1: Drop off device at our partner location (if available)
• Option 2: Special arrangement with travel charges (minimum service value may apply)
• Option 3: Meet at a convenient location within our service area

2. How Doorstep Service Works

3. Service Timing and Availability

3.1 Operating Hours

• Monday - Sunday: 9:00 AM - 9:00 PM
• Public Holidays: Limited availability (please check)
• Late Night Service: Available on request (additional charges may apply)

3.2 Same-Day Service

We offer same-day service for most common repairs:

• Screen replacement: Usually completed within 2-4 hours from booking
• Battery replacement: Can be done immediately if parts available
• Minor repairs: Often completed same day
• Complex issues: May require 24-48 hours depending on diagnosis

3.3 Appointment Slots

Choose from flexible time slots:

• Morning: 9:00 AM - 12:00 PM
• Afternoon: 12:00 PM - 4:00 PM
• Evening: 4:00 PM - 7:00 PM
• Night: 7:00 PM - 9:00 PM

4. Booking and Scheduling

4.1 How to Book

• Phone: Call +91 8105955009 and speak with our team
• WhatsApp: Message us at +91 8105955009
• Website: Fill out the booking form at fixplanet.in
• Email: Send details to hello@fixplanet.in

4.2 Information Needed

When booking, please provide:

• Your name and contact number
• Device type and model (e.g., iPhone 14 Pro, MacBook Air M1)
• Issue description
• Preferred service location (complete address)
• Preferred date and time slot
• Any specific requirements

4.3 Advance Booking

• You can book appointments up to 7 days in advance
• Last-minute bookings are also accepted (subject to technician availability)
• We recommend booking at least 2-3 hours in advance for same-day service

5. Cancellation and Rescheduling

5.1 By Customer

• Free cancellation: Up to 2 hours before scheduled appointment
• Rescheduling: Allowed once for free; communicate as early as possible
• Late cancellation: Within 2 hours of appointment may incur ₹200 cancellation fee
• No-show: If technician arrives and customer unavailable, ₹300 travel charge applies

5.2 By FIXplanet

In rare cases, we may need to reschedule:

• Part unavailability (alternative time or part option will be offered)
• Technician emergency
• Weather or traffic issues
• Force majeure events

We will notify you immediately and offer alternative arrangements.

6. Service Delivery Timeline

6.1 On-Site Repairs (Completed at Your Location)

• Screen replacement: 30-60 minutes
• Battery replacement: 20-45 minutes
• Back glass replacement: 45-90 minutes
• Charging port: 30-60 minutes
• Speaker/microphone: 30-45 minutes

6.2 Workshop Repairs (Require Taking Device)

Some complex repairs need specialized equipment:

• Water damage recovery: 24-72 hours (assessment in 24 hours)
• Motherboard repair: 48-96 hours
• Complex diagnostics: 24-48 hours

6.3 Part Procurement

If specific parts need ordering:

• Local availability: 6-24 hours
• Special order: 2-5 business days
• Import parts: 7-14 business days (rare cases)

We'll provide accurate timeline after initial assessment.

7. Parts and Equipment

7.1 What Our Technicians Bring

• Professional repair toolkit and equipment
• Quality replacement parts for your device
• Testing devices for functionality check
• Cleaning supplies and protective materials
• Warranty certificates and documentation

7.2 Part Quality Options

We offer different part quality levels to suit your budget:

• OEM/Premium: Highest quality, closest to original specs
• High Quality: Excellent performance at better value
• Standard Quality: Budget-friendly option with good reliability

Technician will explain options and pricing before repair.

8. Service Location Requirements

8.1 Ideal Service Location

For best service experience, please provide:

• Clean, well-lit workspace (table or desk)
• Power outlet nearby (for testing)
• Minimal distractions for precise work
• Adequate space for tools and equipment

8.2 Service Venues

We can service at various locations:

• Home: Living room, study, dining table
• Office: Desk, conference room, reception area
• Cafe/Restaurant: For quick repairs (with permission)
• Hotel/PG: Your room or common area

8.3 Safety and Security

• Our technicians carry ID cards and wear branded uniforms
• We'll send technician photo and contact before arrival
• Feel free to have someone present during service
• We maintain professional conduct at all times

9. Payment and Pricing

9.1 Pricing Structure

• Initial quote provided when booking
• Final price confirmed after physical inspection
• No hidden charges or surprise fees
• Transparent pricing with part and labor breakdown

9.2 Payment Methods

• Cash payment to technician
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Bank transfer/NEFT
• Digital wallets

9.3 Payment Terms

• Payment due upon service completion
• No advance payment required for most services
• For workshop repairs, 50% advance may be requested
• Device returned after full payment received

10. Emergency and Urgent Service

10.1 Same-Day Emergency Service

For urgent situations, we offer priority service:

• Available for critical repairs
• 2-4 hour response time (subject to availability)
• Small emergency fee may apply (₹200-500)
• Contact us immediately for emergency bookings

10.2 Corporate/Bulk Service

• Special arrangements for offices and businesses
• Multiple device repairs in one visit
• Flexible timing including early morning/late evening
• Invoicing and payment terms available

11. Quality Assurance

11.1 Service Standards

• All technicians are trained and certified
• Quality parts sourced from reliable suppliers
• Thorough testing before device handover
• 12-month warranty on parts and workmanship
• Customer satisfaction guarantee

11.2 Post-Service Support

• Follow-up call/message within 24 hours
• Free post-service consultation
• Quick resolution for any issues
• Warranty claims processed promptly

12. COVID-19 and Safety Measures

Your safety is our priority:

• Technicians wear masks and sanitize hands
• Tools and equipment sanitized before and after service
• Contactless payment options available
• Minimal physical contact during service
• If you're unwell, please inform us to reschedule

13. Customer Responsibilities

13.1 Before Service

• Backup data: Create complete backup of your device
• Remove passwords: Disable passcode/Face ID for testing (you can re-enable after)
• Turn off Find My: Required for certain repairs (battery, etc.)
• Charge device: Ensure at least 20% battery if possible
• Be available: Present at location during scheduled time

13.2 During Service

• Provide suitable workspace
• Avoid handling device during repair
• Ask questions if you need clarification
• Approve any additional work before proceeding

14. Limitations and Exclusions

14.1 We Do NOT Offer

• International shipping or service outside Bangalore
• Pick-up and drop service (we perform repairs on-site)
• Service for non-Apple devices (except case-by-case)
• Unlocking stolen or iCloud-locked devices
• Jailbreaking or unauthorized modifications

14.2 Service Delays

Delays may occur due to:

• Bangalore traffic conditions
• Part availability issues
• Weather conditions
• Unexpected technical complications
• High demand periods

We'll communicate proactively if delays are expected.